IT Support & Systems Administrator

Full-time | Office-based

We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to keep our people, devices, and core systems running smoothly every day. You’ll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools and support they need to thrive.

Key Responsibilities

● Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.

● Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).

● Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).

● Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.

● Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.

● Implement and improve IT systems and tools, maintain documentation, and train end-users.

● Run security and compliance checks (audits, policy enforcement, updates, incident response).

Requirements

● 1–3 years’ experience in IT support or system administration (preferred).

● Proficiency with Windows & macOS environments and common productivity suites.

● Familiarity with networking concepts, VPNs, and basic server management.

● Strong problem-solving skills with a customer-first approach.

● Excellent English communication skills (spoken & written).

Technical Requirements

● 3+ years in a similar System Administrator role (or equivalent experience).

● Hands-on experience with network infrastructure & hardware.

● Proficiency in Linux administration (installation, maintenance, CLI usage).

● Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP.

Preferred Experience

● SaaS management and license governance.

● Jira Datacenter administration (JSM, Jira Software, Jira Asset Management).

● Google Workspace Enterprise administration.

● MDM solutions for laptops and mobile devices.

Nice to Have

● Scripting & automation (Bash, Perl, Python).

● SIL scripting for Jira.

● Experience with Windows Server.

Soft Skills

● Languages: English required, Greek & Russian a plus.

● Strong analytical and problem-solving skills.

● Ability to work independently and in a team on complex projects.

● Excellent communication and documentation skills.

#vacancy

Skills

• Windows
• macOS
• Linux
• VPN
• DNS
• Active Directory
• Jira Datacenter
• Google Workspace
• MDM
• Bash
• Python
• Perl