Payment and refunds
What you are buying
Paid Pro access: employer contacts without the weekly limit, job matching against your CV, AI fit analysis and more saved searches. Job search itself is free and stays free. Features and prices are on the pricing page.
Payment methods
By bank card on the payment page. The payment provider handles the money: card details are entered on their side and are never passed to or stored by us.
When access opens
Immediately after a successful payment, automatically. There is no delivery and none is needed: the service is provided online, nothing physical is shipped. If access has not appeared a minute after payment, write to us and we will open it manually.
Term and auto-renewal
Access lasts for the period you chose: one month, three months or a year. Renewal is charged automatically at the end of the period at the same price. You can turn auto-renewal off at any time in account settings — the period you already paid for stays active until it ends.
Refunds
We refund if paid access did not work through our fault: the service was down or a paid feature was broken and we did not fix it within a reasonable time. Write to support@ccwork.io with the payment date and what exactly failed.
Processing time
We review a request within 3 business days. If the refund is approved, we send the money within 10 calendar days by the same method used for payment — the time it takes to arrive then depends on your bank.
When we do not refund
The offer does not provide a refund simply because you did not need the access or did not like the result: the service is delivered in full immediately. This does not limit your statutory consumer rights — we settle disputed cases by correspondence.
Cancelling a payment
If a payment went through by mistake (charged twice, wrong period) — write to us straight away and we will cancel and refund it, no questions asked.