Support Agent (iGaming)

Локация: Remote

Full-time

Responsibilities

• Communicate with players via chat and email
• Support KYC verification and document checks
• Process player requests and escalate VIP-related issues
• Monitor and manage platform requests in JIRA
• Ensure high-quality customer support and fast issue resolution

Requirements

• Strong English and Russian communication skills (C1+ preferred)
• Good communication and problem-solving skills
• Experience in iGaming will be an advantage
• Spanish knowledge will be a plus
• Motivation to learn and develop skills

What we offer

• Remote work format
• Competitive compensation package
• Friendly and professional team
• 21 working days of vacation

Skills

• JIRA