Team Lead Analyst (CRM Vertical)

Belgrade, Serbia

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Team Lead Analyst (CRM Vertical) to join our Data Analytics department.

Responsibilities

Lead and mentor a team of CRM analysts — task distribution, quality review, professional development.

Deliver actionable insights to the CRM department to support campaign, retention, and lifecycle decisions.

Analyze CRM activities and performance: campaigns, communications, client segmentation, retention flows.

Help the CRM team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting.

Design and interpret dashboards to track CRM KPIs for stakeholders.

Collaborate with Product, Marketing, and Risk teams on cross-functional CRM initiatives.

Ensure data quality and consistency in CRM-related tracking and reporting.

Requirements

Proven experience in CRM activity analysis (campaigns, client segmentation, communication performance).

Experience leading or mentoring an analytics team is preferred.

Strong SQL skills.

Python and analytical libraries (pandas, numpy, etc.).

Ability to structure ambiguous business questions into clear analytical tasks.

Strong communication skills — ability to present insights to both technical and non-technical stakeholders.

Language: Russian - Native, English - B2+.

Nice to Have

Experience building dashboards in Tableau.

Familiarity with CRM systems and their data structures.

Benefits

Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.

Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.

Rest easy with comprehensive medical insurance coverage for employees.

Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.

Enhance your language skills with English lessons facilitated by our two experienced tutors.

Stay ahead in your field with access to conferences and professional literature to fuel your growth.

Boost your energy and morale with complimentary snacks available in the office.

Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

#analyst #serbia

Skills

• SQL
• Python
• pandas
• numpy
• Tableau